Because of the current situation in the world, the Japanese post office does not currently offer EMS delivery services to all countries.
At the moment we can NOT send to Australia, Canada, Ireland, Israel, South America.
Most of Asia (excluding India), most of Europe (excluding Ireland, including UK) is currently okay for us to send too. We CAN also send to USA. Please contact us if you would like to check before ordering.
If you live in a country which we currently can not send to and you want to buy a product, please confirm your order, and we will keep your reservation until the post-office works again. We will send you the package as soon it will be possible.
We are sorry for this temporary annoyance. Do not hesitate to contact us if you have any questions
All packages will be sent through EMS (Express Mail Service) through the Japan Post. Your package will most likely get to you within a week.
All payments will be complete through PayPal.
8% sales tax is included in all the listed prices. You may be subjected to additional taxes in your home country.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment)
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any further questions, feel free to contact us.
The Concept of The Ichi Store
Through skilled production utilizing Japanese themes, we apply artistic designs to practical items, believe in the balance of functionality and artistic beauty, and create high-quality products with precision.
The Ichi Store is a web shop that produces and ships globally from Tokyo.
For more information, feel free to contact us.
If you would like to receive a quote for your design project, discuss any design, review, you can e-mail us with a project brief or to arrange a call, or send a message using the form below.
We will get back to you as soon as possible.
4-30-14-102 Yoga, Setagaya-ku,
Tokyo 158-0097, Japan
Tel: +81 (0)80-9653-3448
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